As a chapter of the College of Family Physicians of Canada, the NSCFP supports the vision of a Patient’s Medical Home (PMH), a model of care that puts the needs of patients and their communities at the centre of care.

The PMH is where patients can receive the full spectrum of expert care. The PMH team is developed to meet the needs of its own patient community and, depending on those needs, may include nurses, other specialists, and other healthcare providers, who work together in one centre or virtually. The PMH supports the relationships between patients, family physicians, and other healthcare providers as they develop and strengthen over time, enabling the best possible health outcomes for each person, practice population, and the community being served.

*Recipients may be nominated by their peers, members of the public, or self-nominated.

AWARD CRITERIA

  • The family practice or clinic must have been in operation for at least two years.

NOTE: Clinics where current members of the NSCFP Board and/or NSCFP Honours and Awards Standing Committee practise, are eligible for the award; however, the said committee member will abstain from the review process and vote.

APPLICATION PROCESS

Rooted in the trusted relationships fostered between patients and family physicians, the PMH promotes a team-based approach to the delivery of comprehensive and compassionate patient-centered care. There are 10 pillars with key attributes that make up a PMH and support all family practices and clinics to be better aligned with the PMH principles. They are grouped into three categories and are as follows:

Foundations

  1. Administration & Funding
  2. Appropriate Infrastructure
  3. Connected Care

Functions

  1. Accessible Care
  2. Community Adaptiveness & Social Accountability
  3. Comprehensive Team-Based Care with Family Physician Leadership
  4. Continuity of Care
  5. Patient- and Family-Partnered Care

Ongoing Development

  1. Measurement, Continuous Quality Improvement, and Research
  2. Training, Education, and Continuing Professional Development (CPD)

The CFPC has developed multiple resources and a self-assessment tool to help clinics determine how closely they align with the principles of the PMH and offer actionable advice to be better aligned.
Reviewing and referencing these resources is strongly encouraged while completing your nomination.

Foundations – Establishing a PMH
ADMINISTRATION AND FUNDING | APPROPRIATE INFRASTRUCTURE | CONNECTED CARE

1. With the first three pillars in mind, please identify how the nominee has established the foundation needed to enable a PMH practice to thrive in their community.

Functions – Providing Exemplary PMH Care
ACCESSIBLE CARE | COMMUNITY ADAPTIVENESS AND SOCIAL ACCOUNTABILITY | COMPREHENSIVE TEAM-BASED CARE WITH FAMILY PHYSICIAN LEADERSHIP | CONTINUITY OF CARE | PATIENT- AND FAMILY-PARTNERED CARE

2. Keeping in mind the four pillars associated with Functions, what remarkable contributions has the nominee implemented to providing exemplary PMH care?

Ongoing Development – Growing and Improving PMH Practices
MEASUREMENT, CONTINUOUS QUALITY IMPROVEMENT, AND RESEARCH | TRAINING, EDUCATION, AND CPD

3. In considering the final two pillars, how does the nominee demonstrate its commitment to growing and improving PMH practices?

Going the Extra Mile

4. Provide a specific example where the family practice has gone “above and beyond” the expectations of a family practice clinic.

5. Explain why this nominee deserves the Patient’s Medical Home Clinic Award.

SUPPLEMENTAL MATERIALS

Although not mandatory, the following elements are strongly encouraged in the submission of a nomination package:

• Patient testimonials
• Letters of support from peers, community organizations or groups, health professionals/administrators, etc.
• Relevant media reports, pictures, etc.